Remotin.io Terms of Service

Last Updated: 10.02.2025

Introduction

This Terms of Service agreement ("Agreement"), along with our Privacy Policy and GDPR Compliance Statement, governs the relationship between you and ALVENTURES Artur Listwan ("Provider", "Remotin.io", "we"), registered at ul. Gen. Józefa Wybickiego 11, 51-144 Wrocław, Poland, Registration number: 932257826.

By accessing or using Remotin.io's Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you're entering into this Agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these terms. In such cases, "you" and "your" will refer to that entity.

This Terms of Service agreement should be read in conjunction with our Privacy Policy which is available on our website at privacy policy.

1. Understanding Our Service

1.1 Core Definitions

"Service": The time tracking and team management solution we provide through a software-as-a-service (SaaS) model.
"Customer": The legal entity purchasing and using our Service.
"User": Any individual authorized by the Customer to access and use the Service.
"Account": A unique access point to the Service, secured by personalized login credentials.

1.2 Service description

Remotin.io provides a web-based solution for managing remote work, including tools for time tracking, project management, and team collaboration. Internet connectivity and compatible web browsers are required to access the Service.

2. Payment and Subscription Terms

2.1 Subscription Models

We offer:

A time-limited trial period of 14 days with access to core features.
Paid subscriptions that begin upon upgrading and continue until terminated under this Agreement.

Details of our subscription plans and current pricing are available on our dedicated Pricing Page on our website at: remotinio.io/pricing

2.2 Billing and Payment

All payments are processed in USD through Stripe. Subscriptions renew automatically at the start of each billing cycle. Invoices are delivered electronically. We provide detailed VAT invoices for all payments. Any payment disputes must be reported within 30 days of the invoice date. Service fees are exclusive of all taxes, which are your responsibility.

2.3 Payment Obligations and Refunds

Fees are non-refundable unless explicitly stated or required by applicable law. We strongly encourage users to utilize the 14-day free trial period to fully evaluate the Service before committing to a paid subscription. Late payments may result in suspension of service and additional fees.

2.4 Refunds and Disputes

Refund Policy.

Refunds may be considered in cases of:

Technical issues preventing service access for more than 24 consecutive hours
Duplicate charges or billing errors
Service cancellation within 24 hours of first payment (excluding renewals)

Refund requests must be submitted within 30 days of the charge date.Refunds will be processed using the original payment method.

Billing Disputes.

Billing disputes must be reported within 30 days of the disputed charge. All disputes must be submitted in writing to support@remotin.io and include relevant transaction details and reasons for dispute. We will respond to dispute claims within 5 business days. During dispute resolution, service access will remain active if account is otherwise in good standing

Payment Issues

Failed payments will trigger an automatic retry after 3 business days. You will be notified of payment failures via email. Three consecutive failed payment attempts may result in account suspension.

We reserve the right to suspend or terminate service access for accounts with outstanding balances over 14 days past due. Account reactivation may require payment of all outstanding balances and applicable reactivation fees.

3. Data Protection and Privacy

3.1 Data Processing Commitment

We process personal data in strict compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. Data is protected with industry-standard security measures.

3.2 Data Ownership and Control

You retain full ownership of all data entered into the Service. We act as a data processor, handling your data solely for providing and improving our Service.

3.3 Data Security

We use encryption, secure storage, and regular audits to protect your data. Customers are responsible for managing their organization's access controls and securing their login credentials.

While we maintain robust security measures, you are responsible for:

Securing access to your account
Managing user permissions
Reporting security concerns promptly
Ensuring proper logout on shared devices

3.4 GDPR Compliance and Data Subject Rights

In compliance with GDPR, we ensure:

"Right to Access": You can request access to personal data.
"Right to Rectification": You can request corrections to inaccurate data.
"Right to Erasure": Data can be deleted upon request under certain conditions.
"Right to Restrict Processing": You can limit processing in specific situations.
"Right to Data Portability": Your data can be transferred to another provider.
"Right to Object": You can object to data processing based on legitimate interests.

Requests can be made via support@remotin.io

3.5 Data Breach Notification

If a data breach occurs, we will notify affected parties and relevant supervisory authorities within 72 hours, as required by GDPR.

4. Acceptable Use and Conduct

4.1 Customer Obligations

Customers must provide accurate information, safeguard account credentials, and ensure compliance with laws and these Terms.

4.2 Prohibited Activities

Prohibited activities include unauthorized access, malicious content uploads, or interference with the Service.

5. Termination and Service Discontinuation

5.1 Customer-Initiated Termination

You may cancel your subscription at any time by contacting support@remotin.io.

5.2 Provider-Initiated Termination

We reserve the right to terminate or suspend accounts for overdue payments, violations, or harmful behavior or if bad faith usage is detected.

5.3 Post-Termination Data Access

You have 90 days to export your data after termination, after which it may be permanently deleted.

6. Limitation of Liability

6.1 Service Warranty

The Service is provided "as is." We are not liable for interruptions but will address issues promptly.

6.2 Scope of Liability

Our liability is limited to the fees paid in the preceding 12 months. We are not responsible for indirect or consequential damages. We won't be responsible for delays or failures to perform our obligations if they're caused by events beyond our reasonable control, such as natural disasters, pandemics, government actions, or internet outages. If such an event occurs, we'll try to minimize its impact. If the event lasts for a significant period, we may need to suspend or terminate the service with reasonable notice.

7. Changes and Communications

7.1 Terms Updates

We may update these Terms with 21 days advance notice. Changes will be communicated via email and posted on our website.

7.2 Communications

You are responsible for maintaining a valid email address for important updates.

8. Contact Us

If you have any questions or concerns regarding these Terms of Service or the Service provided by Remotin.io, please do not hesitate to contact us using the details below:

ALVENTURES Artur Listwan (Remotin.io) ul. Gen. Józefa Wybickiego 11, 51-144 Wrocław, Poland Email: support@remotin.io

For more comprehensive contact options and information, you may also visit our "Contact Us" page on our website

9. Governing Law and Dispute Resolution

This Agreement is governed by Polish law. Disputes will be resolved in Wrocław, Poland, with a commitment to seeking amicable resolutions first.